TDAC.info is an independent filing service operated by TDAC Digital Services. We are not the Thai government. The government portal files the TDAC free of charge; our fee pays for human review and filing on your behalf. This page explains exactly when that fee is refunded.
The short version
- Full refund at any time before we file your TDAC.
- Full refund if we cannot file your TDAC for any reason on our side.
- No refund once your TDAC has been submitted to Thai Immigration.
- Duplicate or mistaken payments are always refunded.
When you get a full refund
- You cancel before we submit your application. Write to us from the e-mail address used at checkout; if the application is still with our review team, we cancel it and refund the fee in full.
- We cannot file your TDAC. If our team is unable to submit your application for any reason on our side, the fee is refunded in full.
- You paid twice for the same traveller, or paid without meaning to order the service.
- Your TDAC was rejected because of an error made by our team.
When a refund is not possible
- Your TDAC has already been submitted to Thai Immigration. Filing is final; the government does not allow a submission to be withdrawn.
- You entered wrong information and it led to a rejection. Check every field against your passport before you pay; our review catches format errors, but it cannot know your correct passport number or dates.
- You were refused entry or boarding for reasons outside the TDAC, such as visa rules, passport validity or immigration decisions.
- You changed your travel plans after we filed. A new arrival needs a new TDAC; contact us and we will help you file again.
How to request a refund
- E-mail support@tdac.info from the address you used at checkout.
- Include the full name of the traveller and the payment reference or date.
- Tell us the reason in one or two sentences.
- We reply within one business day. Approved refunds go back to the original payment method within 5 to 10 business days; your bank or card issuer may need a few more days to show it.
Cancellations
- Applications prepared in advance stay with our review team until the official 72-hour filing window opens. You can cancel any time before we file.
- Once filing starts, cancellation cannot be guaranteed. If you need to stop an application urgently, e-mail us at once and we will do our best.
Chargebacks and disputes
Please contact us before opening a dispute with your bank or PayPal. We resolve almost every case within a day, and a refund from us is faster than a chargeback.
Contact
TDAC Digital Services, 22 St Mary's Close, Lowdham, Nottingham, England, NG14 7FJ. E-mail: support@tdac.info. support@tdac.info