Service Nature

TDAC.info is a private, third-party service provider that assists travelers in preparing and submitting their application for the Thailand Digital Arrival Card (TDAC). We are not affiliated with the Thai government.

Eligibility for Refunds

Due to the nature of our service and immediate processing of applications, refunds are generally not available once a submission has been made. However, we will consider refund requests under the following conditions:

• The payment was made in error and no application was submitted.

• Duplicate payments were made for the same application.

• You cancel the order within 30 minutes of payment and before we begin processing your data.

Refunds will not be issued if:

• Your data was submitted to Thai Immigration.

• You entered incorrect information in the form that led to rejection.

• You failed to meet Thai entry requirements outside of our control.

Processing Time for Refunds

If your refund request is approved, it will be processed within 5–10 business days back to the original method of payment.

How to Request a Refund

Please contact our support team at [support@tdac.info] with:

• Your full name

• Payment reference or email used

• Reason for refund request

Cancellation Policy

Once your form is submitted and payment is made, the application enters automatic processing. Cancellations cannot be guaranteed once this process starts. If you need to cancel urgently, contact us immediately, and we will do our best to assist before submission.